Refund policy

Refund & Exchange Policy

SHIPPING, CANCELLATION, AND REFUND POLICY

EXCHANGE POLICY

Customer is allowed One (1) time Exchange for the same or greater value item for eligible items. We accept exchanges for eligible items within 7 days of the original purchase date. 

Item Eligibility:

  • Items must be in their original, unused condition.
  • All original packaging, tags, and accessories must be included.
  • You must provide the original ID, receipt or proof of purchase. 

Exclusions:

  • The following items are not eligible for exchange:
    • Final sale items
    • Items that has been used and worn

How to Initiate an Exchange:

Contact our customer service at sales@barangkeli.com.

Important Notes:

  • Customers are responsible for return shipping costs, unless the item is faulty.
  • If you prefer to exchange an item for one of a higher value, you will be responsible for the price difference. 

RETURN POLICY

The following are the policies eligible for return requests after shipment/ receipt of goods:

  1. Only items that have been purchased directly from barangkeli Online Store is eligible for a return.
  2. Any barangkeli Online Store product purchased through other medium is not eligible for this policy and must be in accordance to the respective retailers’ returns and refunds policy.
  3. Change of order and cancellation of order will not be permitted once payment has been confirmed. Any cancellations due to a change of mind will not be accepted.
  4. We reserve the right to reject any cancellation, refund that deemed unfit or unreasonable.
  5. Goods are eligible for a return if the following are applied:

Incorrect:

  • The item is not the item you ordered. Wrong size or the colour is different from what is indicated on the order summary, or there are missing items inside the packaging.

Damaged:

  • The items is found to be damaged upon receipt. Items has been tampered/refurbished or modified. Customers will be responsible for all shipping charges to return goods. Returns are applicable only for a complete Basickeli Online Store product.

Returned items must meet the following requirements:

  • The item must be shipped back to us within 7 working days upon receipt. (as proved by the postal or courier receipt).
  • You have proof of purchase (order e-invoice number and receipt).
  • Item must be in new condition and returned in its original packaging and free gifts received with it. All packaging must be unused, unmarked and not defaced in any manner.
  • Item must be returned in the original package (or with, at least, suitable packaging) to protect the Product from damage during return delivery.

REFUND POLICY

Your full refund will be issued once we have received and examined the returned goods at our return center. Once the returned goods fulfilled our return policy, the full refund will be initiated. The method of refund will be processed depending on your original payment method:

  1. Online Bank Transfer, full refunds will be credited into your bank account via online bank transfer, which should be posted within 3-5 working days.
  2. Credit card refunds services, refunds will be sent to the card-issuing bank.

Kindly contact your card-issuing bank with regards to the duration of the credit refunds.

CANCELLATION POLICY

No cancellation is permitted once an order has been made. Ensure to confirm the details of the products and the terms before you finalized your order

SHIPPING POLICY

Shipping Address

We will only ship to addresses provided in the billing address or shipment address provided during your purchase.

Please ensure correct addresses and reachable phone number are provided when completing your order. We do not ship to P.O Boxes (Post-Office Box) and only to valid legitimate shipping addresses.

We will not be liable in the event of an incorrect shipping address is provided and goods are returned to us.

All re-delivery of goods to you will be charged for a associated shipping charges which will be disclosed upon request for a second delivery attempt.

Shipping Time

It typically takes between 7-14 working days within Malaysia (Monday to Friday) and 10-21 working days for international address for goods to arrive at your destination. The shipment will be delivered during office hours between 9:00 am to 5:00 pm weekdays only.

Allow 2-5 working days for us to process your order as well as updating the tracking number once the order has been despatch

Tracking Number

Once goods is picked up by our shipping partner, the tracking ID for the package will be available. Any communication is to be via email/mobile app/sms. Estimate each order tracking to be updated 2-5 working days from the order date via the same email which the order has been made

We reserve the right to amend this policy from time to time if deemed necessary, in which no prior notification or approval from the customer is required.

SHIPPING, CANCELLATION, AND REFUND POLICY FOR PROMOTIONAL PURCHASES (SALES & SPECIAL EVENT)

  • Return Eligibility: All clearance and promotional items are considered final sale.
  • Exchanges: We do not accept returns or exchanges on sale merchandise.
  • Stock Availability: Promotional pricing is valid only while supplies last.
  • Combining Offers: Discount codes and free shipping promotions cannot be combined during sale events.
  • Rainchecks: Rainchecks or price adjustments will not be issued for out-of-stock items.
  • Prior Purchases: Sale discounts cannot be applied retroactively to previous orders.
  • Excluded Items: Promotional offers apply to select styles only, and exclusions may apply.
  • Policy Modifications: The company reserves the right to modify or terminate promotions at any time.